CANCELLATION & REFUND POLICY
Last updated: September 1, 2026. At Green Basket TCR, our promise is simple: 100% fresh, hygienic Kerala kitchen essentials. If anything is not up to your standard, we make returns and refunds effortless.
FRESHNESS PROMISE
100% Quality Assured
Immediate replacement or refund
REFUND TIMELINE
5 to 7 Business Days
Credited to original payment mode
EASY CANCELLATIONS
Before Dispatch
Zero penalty cancellation
1. Order Cancellation Terms
- Before Preparation & Dispatch: You can cancel your order free of charge before our preparation team starts cutting and packaging your fresh produce. Simply call or WhatsApp us at +91 90481 78886 with your Order ID.
- After Dispatch: Due to the perishable nature of freshly cut vegetables, grated coconut, and cold food preparations, orders that have already been dispatched out for delivery cannot be cancelled mid-transit.
2. Delivery Inspection & Verification Policy
Mandatory Handover Inspection
Because our products consist of freshly cut perishable produce, please observe our verification policy:
1. On-the-Spot Inspection
Customers are required to open and inspect their package in the presence of the delivery executive before they leave.
2. Finality of Delivery
We will not accept any claims, complaints, or requests for returns regarding incorrect items, missing items, or external package damage once the delivery executive has left your premises.
3. Immediate Resolution
If you notice any discrepancies or issues during this inspection at the time of delivery, please report it immediately to the delivery person and contact our support team.
3. Eligibility for Returns & Refunds
When reported during the mandatory on-the-spot delivery inspection or within our freshness guarantee framework, we accept refund and replacement requests under:
- Quality Discrepancy: The delivered fresh cut produce or fruits are spoiled, damaged, or substandard upon delivery.
- Incorrect Item Delivered: You received a different product or weight variant than what you ordered.
- Missing Items: An item from your order was missing in the delivery parcel.
- Packaging Compromised: Damaged seal or leaked container during transit.
Freshness Guarantee: For internal quality concerns that cannot be diagnosed on external inspection, please report with photos to WhatsApp (+91 90481 78886) within 24 hours of delivery.
3. Refund Processing & Timelines (Razorpay)
Once a refund is approved by our customer care team:
- Online Payments (Razorpay): The refund is initiated immediately into our Razorpay payment portal. The amount will be credited back directly to the original payment source (UPI ID, Debit Card, Credit Card, or Net Banking account) within 5 to 7 business working days as per standard banking protocol.
- Cash on Delivery (COD) / Direct UPI: Refunds will be transferred instantly via UPI (GPay, PhonePe, Paytm) to the customer's verified mobile number upon approval.
- Instant Replacement: If preferred, we will immediately send a fresh replacement on our next scheduled delivery slot at zero additional charge.
4. How to Request a Refund
To initiate a return or refund, please reach out to our customer care team with your Order ID:
WhatsApp Support: +919048178886 (Quickest response)
Email: info@greenbaskettcr.com
Phone Hotline: +91 90481 78886
Service Center: Green Basket Tcr, Near Ayyanthole Ground, Thrissur, Kerala - 680003.