CANCELLATION & REFUND POLICY

1. Order Cancellation Terms

• Before Preparation & Dispatch: You can cancel your order free of charge before our preparation kitchen starts cutting and packaging your fresh produce. Simply call or WhatsApp us at +91 90481 78886 with your Order ID.
• After Dispatch: Due to the perishable nature of freshly cut vegetables, grated coconut, and cold food preparations, orders that have already been dispatched out for delivery cannot be cancelled mid-transit.

2. Eligibility for Returns & Refunds

We accept refund and replacement requests under the following valid scenarios:

• Quality Discrepancy: The delivered fresh cut produce or fruits are spoiled, damaged, or substandard upon delivery.
• Incorrect Item Delivered: You received a different product or weight variant than what you ordered.
• Missing Items: An item from your order was missing in the delivery parcel.
• Packaging Compromised: Damaged seal or leaked container during transit.

3. Refund Processing & Timelines (Razorpay)

Once a refund is approved by our customer care team:

• Online Payments (Razorpay): The refund is initiated immediately into our Razorpay payment portal. The amount will be credited back directly to the original payment source (UPI ID, Debit Card, Credit Card, or Net Banking account) within 5 to 7 business working days as per standard banking protocol.
• Cash on Delivery (COD) / Direct UPI: Refunds will be transferred instantly via UPI (GPay, PhonePe, Paytm) to the customer's verified mobile number upon approval.
• Instant Replacement: If preferred, we will immediately send a fresh replacement on our next scheduled delivery slot at zero additional charge.

4. How to Request a Refund

To initiate a return or refund, please reach out to our customer care team with your Order ID: