DATA PRIVACY & SECURITY

PRIVACY POLICY

Last updated: September 1, 2026. Green Basket TCR ("we", "us", or "our") is dedicated to protecting your personal data, ensuring complete confidentiality, and maintaining transparent data handling practices.

PAYMENT SECURITY

256-Bit SSL Encryption

Powered directly by Razorpay

NO THIRD-PARTY SALE

100% Confidential

We never sell your data

INDIAN IT ACT

Fully Compliant

Indian Cyber & IT Regulations

1. Information We Collect

When you visit Green Basket TCR or place an order for our fresh groceries and kitchen essentials, we collect the following essential information to fulfill your purchase:

  • Identity Information: Your full name and account login credentials.
  • Contact Details: Mobile phone number, WhatsApp contact, and email address for order notifications and customer support.
  • Delivery Address: Kitchen/residence address, building/flat details, landmark, and postal pin code in Thrissur, Kerala.
  • Transaction Records: Ordered items, cart history, invoice totals, and Razorpay payment authorization transaction identifiers.

2. Razorpay & Payment Data Security

All online digital payments (Credit/Debit Cards, UPI, Net Banking, and Wallets) on Green Basket TCR are processed securely by Razorpay Software Private Limited, an RBI-authorized and PCI-DSS Level 1 certified payment aggregator.

Green Basket TCR does not store or process your complete credit card numbers, CVVs, UPI MPINs, or online banking passwords on our servers. All sensitive financial authentication occurs within Razorpay's bank-grade encrypted payment gateway.

3. How We Use Your Information

  • To process, hygienically pack, and deliver your grocery orders to your address.
  • To send live order dispatch updates and digital invoices via SMS, WhatsApp, or Email.
  • To resolve customer service inquiries, handle refunds, and coordinate deliveries.
  • To improve store navigation, website speed, and product recommendations.

4. Cookies & Web Analytics

We use functional cookies and local browser storage strictly to remember your active shopping basket, preferred delivery time slots, and login sessions across page visits. You may choose to disable cookies in your web browser settings at any time.

5. Data Protection & Grievance Officer

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer can be contacted directly for any data privacy concerns:

Grievance & Privacy Officer: Green Basket TCR

Address: Green Basket Tcr, Near Ayyanthole Ground, Thrissur, Kerala - 680003.

Phone: +91 90481 78886

Email: info@greenbaskettcr.com